Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure with a product, you're entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss or damage. If a failure isn't a major one, you're entitled to have it repaired or replaced. Nothing in this policy limits those rights.

Faulty, damaged or wrong item

Email gday@heapsgoodgarage.com with your order number and photos. We'll arrange a repair, replacement or refund and cover the return shipping. Please don't send anything back before talking to us.

Change of mind

We're a small shop, so change-of-mind returns are accepted at our discretion on these terms:

• You ask within 5 days of delivery.
• The item is new and unused: not installed, ridden or cut (e.g. bars, steerers, housing), and in its original packaging.
• You pay the return shipping, and the item comes back insured and tracked.
• Not eligible for change-of-mind return: frames and complete bikes once built or ridden; used and second-hand items; sale or clearance items; special orders and pre-orders; RC cars once opened.

Once we receive and check the item, we refund the item price to your original payment method, less a 10% restocking fee. Original shipping isn't refunded on change-of-mind returns. The restocking fee never applies to faulty, damaged or incorrect items.

How refunds work

We refund to the original payment method, usually within 5 business days of receiving the return. Banks can take a further 3–10 business days to show it. We refund the full AUD amount, but if your card is in another currency, your bank converts it at the rate on the day of the refund and may keep its foreign transaction fee, so the amount you see can differ from what you paid. Afterpay refunds go back to your Afterpay account.

International returns

The same rules apply. For change-of-mind returns, you pay the return shipping and any duties or taxes. We can't refund duties or taxes you paid to your country's customs.

How to start a return

Email gday@heapsgoodgarage.com with your order number, what you'd like to return and why. We'll reply with the return address and next steps.